Last updated: May 20, 2021
As part of the Chicken Soup for the Soul Entertainment family of companies, Crackle Plus is committed to providing websites, OTT platforms, CTV and linear experiences that are accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of our properties and in doing so adhere to many of the available standards and guidelines.
As we improve our platforms, Crackle Plus will endeavor to conform to level Double-A of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.1. These guidelines explain how to make viewing content and video media experiences more accessible for people with disabilities. Conformance with these guidelines will help make the interface more user friendly for all people. Crackle’s website and other platforms are currently being updated using code compliant with W3C standards for HTML and CSS.
Since Crackle was acquired by Chicken Soup for the Soul Entertainment (Nasdaq: CSSE) in 2019, we have striven to adhere to the accepted guidelines and standards for accessibility and usability. But we acknowledge that there are some legacy features and functions that still need to be updated to make them completely accessible for all of our customers, and we are actively working on those things.
One of the features that Crackle has not had, that we are adding, is audio description tracks for the visually impaired. We are working on both our technology and our content to provide audio description tracks over the coming months. Some of the steps that we are taking are:
- Updating or replacing all of our streaming players to support audio description tracks.
- Creating audio description tracks for all Crackle Original feature films and television series within the next year, and
- Intentionally seeking out content from distribution partners that have audio description tracks available
We are continually seeking out solutions that will bring all of our platforms up to the W3C level of accessibility. If you should experience any difficulty in accessing Crackle -or any other Chicken Soup for the Soul content - please don’t hesitate to contact us at firstname.lastname@example.org or at Crackle Plus, 2834 Colorado Ave, Santa Monica CA 90404.
As we audit and improve our platforms, we will continue to update this page with changes that we plan to make as well as platform enhancements that we release. We are committed to making our content accessible to all of our viewers as we continue to pursue our corporate mission of changing the world one story at a time®.