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Troubleshooting issue on AppleTV?
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- Make sure that your Apple TV is connected to your wireless or wired network and other devices on the same network can access the Internet
- Make sure that Apple TV is within range of your wireless base station and clear of obstructions that may cause network interference.
- Try restarting Apple TV at Settings > General > Restart. If the problem persists, try restarting your modem or router.
- If you are having trouble watching videos, there may be problems with the speed of your Internet connection. Contact your Internet service provider to check or upgrade your connection speed.
- If you are still not able to resolve the issue, please submit a Request Form to our support team.
